| Yeterlilik Kodu | TR0030020505 | |
| Yeterlilik Adı | Çağrı Merkezi Hizmetleri Ön Lisans Diploması | |
| Sorumlu Kurum | Aydın Adnan Menderes Üniversitesi | |
| Sorumlu Kurum İletişim Bilgisi | Adnan Menderes Üniversitesi Merkez Kampüsü, Kepez Mevkii Efeler / AYDIN | |
| Sorumlu Kurum URL | http://www.adu.edu.tr/ | |
| Yönelim | Genel | |
| AYÇ Seviyesi | 5 | Yeterlilik TYÇ’ye yerleştirilmemiştir. |
| TYÇ Seviyesi | 5 | |
| Sınıflandırma (Tematik Alan) | Kamuya sağlanan hizmetler | |
| Sınıflandırma (Meslek Kodu) | - | |
| Kategori | Ana | |
| Kredi Değeri | 120 | |
| Programın Normal Süresi | 2 | |
| Program Profili (Amaç) | - | |
| Öğrenme Ortamları | - | |
| Öğrenme Kazanımları (Tanım) |
| |
| Anahtar Yetkinlikler | - | |
| Ölçme ve Değerlendirme Yöntemleri | - | |
| Kalite Güvencesi | - | |
| Giriş Şartı | - | |
| Başarma Şartları | Öğrencinin programdan mezun olması için programdaki tüm derslerini başarmış olması, asgari 120 AKTS kredisini sağlaması ve 30 iş günü staj yapması gerekmektedir. | |
| İlerleme Yolları (İlişki Türü) | - | |
| Yasal Dayanağı | - | |
| Geçerlilik Süresi (Varsa) | - | |
| Yeterliliğe Erişim için İnternet Adresi | Adresi Aç | |
Yeterlilik Kodu
TR0030020505
Yeterlilik Adı
Çağrı Merkezi Hizmetleri Ön Lisans Diploması
Sorumlu Kurum
Aydın Adnan Menderes Üniversitesi
Sorumlu Kurum İletişim Bilgisi
Adnan Menderes Üniversitesi Merkez Kampüsü, Kepez Mevkii Efeler / AYDIN
Sorumlu Kurum URL
Yönelim
Genel
Sınıflandırma (Meslek Kodu)
-
AYÇ Seviyesi
5
TYÇ Seviyesi
5
Yeterlilik TYÇ’ye yerleştirilmemiştir.
Sınıflandırma (Meslek Kodu)
-
Kategori
Ana
Kredi Değeri
120
Programın Normal Süresi
2
Program Profili (Amaç)
-
Öğrenme Ortamları
-
Öğrenme Kazanımları (Tanım)
- Bilgi ve iletişim teknolojisi araçları ile diğer mesleki araçları ve teknikleri kullanabilme becerisi kazanır.
- Mesleki süreçleri planlama ve uygulama becerisi kazanır.
- Yabancı dilde iletişim kurma becerisi kazanır.
- Mesleki özgüven becerisi kazanır.
- Girişimcilik becerisi kazanır.
- Teorik alan bilgilerini uygulamada kullanabilme becerisi kazanır.
- Gereksinimleri karşılayacak biçimde bir süreci yönetme becerisi kazanır.
- Disiplinlerarası da dahil takımlarda çalışma becerisi kazanır.
- Mesleki uygulamada problemleri tanımlama ve çözme becerisi kazanır.
- Mesleki etik ve sorumluluk bilinci kazanır.
Anahtar Yetkinlikler
-
Ölçme ve Değerlendirme Yöntemleri
-
Kalite Güvencesi
-
Giriş Şartı
-
Başarma Şartları
Öğrencinin programdan mezun olması için programdaki tüm derslerini başarmış olması, asgari 120 AKTS kredisini sağlaması ve 30 iş günü staj yapması gerekmektedir.
İlerleme Yolları (İlişki Türü)
-
Yasal Dayanağı
-
Geçerlilik Süresi (Varsa)
-
Yeterliliğe Erişim için İnternet Adresi
| Qualification Code | TR0030020505 | |
| Qualification Title | Call Center Services Associate's Degree Diploma | |
| Awarding Body | Aydın Adnan Menderes University | |
| Awarding Body Contact | Aydın Adnan Menderes University was established in 1992 on acceptance of the amendment of Law No. 41 of Decision No: 3837 dated 03.07.1992 concerning the Governance of Higher Education Institutions along with the amendment of Decisions 78 and 190 of Law No. 2809. Our University was founded with 5 faculties (the Faculty of Arts and Science, Nazilli Faculty of Economics and Administrative Sciences, Faculty of Medicine, Faculty of Veterinary Medicine and the Faculty of Agriculture), 3 Graduate Schools; the School of Tourism and Hotel Management and Söke Vocational School. Our University has become a Higher Education Institute which gives education in a total of 71 different academic units: in 18 Faculties, 3 Graduate Schools, 1 State Conservatory, 5 Schools, 18 Vocational Schools and 26 Research and Application Centres. | |
| Awarding Body Url | http://www.adu.edu.tr/ | |
| Orientation | General | |
| EQF Level | 5 | The Qualification hasn't been included in TQF. |
| TQF Level | 5 | |
| Thematic Areas | Domestic services | |
| National Occupation Classification | - | |
| Category | Main | |
| Credit Value | 120 | |
| Program Duration | 2 | |
| Program Profile | - | |
| Learning Environments | - | |
| Description |
| |
| Key Competencies | - | |
| Further Info | The courses are given in semesters and the given education is evaluated with midterm, final and make-up exams. Measurement and evaluation Aydın Adnan Menderes University is Based on Associate Degree and Undergraduate Education and Examination Regulations. | |
| Quality Assurance | - | |
| Access Requirements | Within the scope of the regulations determined by the Higher Education Council (YÖK), this program is made with the central examination system called student acceptance ÖSYS. The students are placed in the relevant programs by the Student Selection and Placement Center according to the papers they receive from this examination after they announce the program preferences they want to study. | |
| Conditions for Success | In order to graduate from the program, the student has to complete all the courses in the program, to provide a minimum of 120 ECTS credits and to do an internship of 30 working days. | |
| Progression Paths (Relationship Type) | - | |
| Legal Basis | - | |
| Validity Period (If Any) | Lifelong | |
| Url | Open Address | |
Qualification Code
TR0030020505
Qualification Title
Call Center Services Associate's Degree Diploma
Awarding Body
Aydın Adnan Menderes University
Awarding Body Contact
Aydın Adnan Menderes University was established in 1992 on acceptance of the amendment of Law No. 41 of Decision No: 3837 dated 03.07.1992 concerning the Governance of Higher Education Institutions along with the amendment of Decisions 78 and 190 of Law No. 2809. Our University was founded with 5 faculties (the Faculty of Arts and Science, Nazilli Faculty of Economics and Administrative Sciences, Faculty of Medicine, Faculty of Veterinary Medicine and the Faculty of Agriculture), 3 Graduate Schools; the School of Tourism and Hotel Management and Söke Vocational School. Our University has become a Higher Education Institute which gives education in a total of 71 different academic units: in 18 Faculties, 3 Graduate Schools, 1 State Conservatory, 5 Schools, 18 Vocational Schools and 26 Research and Application Centres.
Awarding Body Url
Orientation
General
National Occupation Classification
-
EQF Level
5
TQF Level
5
The Qualification hasn't been included in TQF.
National Occupation Classification
-
Category
Main
Credit Value
120
Program Duration
2
Program Profile
-
Learning Environments
-
Description
- Ability to use information and communication technology tools and other professional tools and techniques.
- Ability to plan and implement professional processes.
- Foreign language communication skills.
- Professional confidence.
- Entrepreneurship skills.
- Ability to use theoretical domain knowledge in practice
- Ability to manage a process to meet requirements.
- Work skills in teams, including interdisciplinary.
- Ability to identify and solve problems in professional practice.
- Professional ethics and accountability.
Key Competencies
-
Further Info
The courses are given in semesters and the given education is evaluated with midterm, final and make-up exams. Measurement and evaluation Aydın Adnan Menderes University is Based on Associate Degree and Undergraduate Education and Examination Regulations.
Quality Assurance
-
Access Requirements
Within the scope of the regulations determined by the Higher Education Council (YÖK), this program is made with the central examination system called student acceptance ÖSYS. The students are placed in the relevant programs by the Student Selection and Placement Center according to the papers they receive from this examination after they announce the program preferences they want to study.
Conditions for Success
In order to graduate from the program, the student has to complete all the courses in the program, to provide a minimum of 120 ECTS credits and to do an internship of 30 working days.
Progression Paths (Relationship Type)
-
Legal Basis
-
Validity Period (If Any)
Lifelong
Url