Çağrı Merkezi Hizmetleri Ön Lisans Diploması

• Having sufficient infrastructure in communication, public relations, law, marketing, management and other issues required by the field; To use theoretical and practical knowledge in these areas.
• To be able to interpret and evaluate data, to identify and analyze data using basic knowledge and skills acquired in the field, and to be able to develop evidence-based solutions.
• To be open to communication with friends, superiors and the people and groups that they serve in practical studies related to the field and gain organizational learning ability.
• To have feasibility study related to the field and to have the knowledge and skills to implement the project.
• Being equipped with the ability to produce solutions when facing situations that are unforeseen in field related applications, and ability to take responsibility in teams or in individual studies.
• To have effective communication skills and to have a level of foreign language ability to follow innovations in the field.
• Awareness of the necessity of lifelong learning; to monitor devjavascript:void(0)elopments in information and communication technologies, to use office software and to constantly renew themselves.
• Being conscious about Ataturk's Principles and having knowledge about the History of the Revolution.
• Having knowledge and awareness of work safety, worker health and environmental protection in matters related to the field.
• To have knowledge and awareness of social responsibility, ethical values ​​and social security rights in matters related to the field.
• To acquire practical skills by examining the processes related to the field of public and private sector organizations on site.
• To be able to open and operate a business on its own behalf; to evaluate and supervise the performance of employees and to have knowledge and skills about entrepreneurship.

For each course, the method of assessment and grading is defined "Course Information Form" in details.

The admissions of students to the programs are made according to the Student Selection and Placement Center (OSYM &ndash; University entrance exam) within the framework set by the regulations of Higher Education Council (HEC). After students inform the Student Selection and Placement Center about what programs they want to study at, students are placed in the related programs according to their scores they got from the exam. Graduates of related vocational high schools can enroll in the department within the framework set by the regulations of Higher Education Council (HEC).<br /> <br /> Foreign students are admitted to the related programs with the scores of internationally acceptable exams such as SAT, ACT or are admitted to the related programs with their high school graduation grades (Undergraduate and Graduate Programs for Foreign Students Admission Guidelines).<br /> <br /> The admission of students of General Academic Exchange Protocol to the related programs are done within the framework of the bilateral agreements (ERASMUS, FARABI, etc) signed between Duzce University and the partner universities. Guest students may enroll into the courses in this program, if the related academic unit approves. Sufficient language knowledge is required to monitor the program.

<span style="font-size: 8.5pt; line-height: 115%; font-family: Arial, sans-serif; letter-spacing: 0.75pt; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;">Call Center Services Program graduates can work as professional staff members such as customer representative, team leader, supervisor, operation manager.</span>

Qualification is continuous.