| Yeterlilik Kodu | TR0030004785 | |
| Yeterlilik Adı | Çağrı Merkezi Hizmetleri Ön Lisans Diploması | |
| Sorumlu Kurum | Bitlis Eren Üniversitesi | |
| Sorumlu Kurum İletişim Bilgisi | Rahva Yerleşkesi Beş Minare Mah. Ahmet Eren Bulvarı 13100 Merkez/Bitlis | |
| Sorumlu Kurum URL | http://www.bitliseren.edu.tr/ | |
| Yönelim | Genel | |
| AYÇ Seviyesi | 5 | Yeterlilik TYÇ’ye yerleştirilmemiştir. |
| TYÇ Seviyesi | 5 | |
| Sınıflandırma (Tematik Alan) | Kamuya sağlanan hizmetler | |
| Sınıflandırma (Meslek Kodu) | - | |
| Kategori | Ana | |
| Kredi Değeri | 120 | |
| Programın Normal Süresi | 2 | |
| Program Profili (Amaç) | - | |
| Öğrenme Ortamları | - | |
| Öğrenme Kazanımları (Tanım) | - | |
| Anahtar Yetkinlikler | - | |
| Ölçme ve Değerlendirme Yöntemleri | - | |
| Kalite Güvencesi | - | |
| Giriş Şartı | - | |
| Başarma Şartları | - | |
| İlerleme Yolları (İlişki Türü) | - | |
| Yasal Dayanağı | - | |
| Geçerlilik Süresi (Varsa) | - | |
| Yeterliliğe Erişim için İnternet Adresi | Adresi Aç | |
TR0030004785
| Qualification Code | TR0030004785 | |
| Qualification Title | Associate Degree in Call Center Services | |
| Awarding Body | Bitlis Eren University | |
| Awarding Body Contact | ||
| Awarding Body Url | http://www.bitliseren.edu.tr/ | |
| Orientation | General | |
| EQF Level | 5 | The Qualification hasn't been included in TQF. |
| TQF Level | 5 | |
| Thematic Areas | Domestic services | |
| National Occupation Classification | - | |
| Category | Main | |
| Credit Value | - | |
| Program Duration | - | |
| Program Profile | - | |
| Learning Environments | - | |
| Description |
| |
| Key Competencies | - | |
| Further Info | Midterm Exam 40% Final Exam 60% is assessed. If requested by separate courses may participate in the project evaluation. All reviews, Bitlis Eren University grading procedures are carried out in the framework of Relative Evaluation Guidelines.The program is available (a total of 120 ECTS) to successfully complete all courses of 4.00 obtained a CGPA of at least 2.0 etmek.v 30 days to do an internship. | |
| Quality Assurance | - | |
| Access Requirements | Associate degree programs conducted in vocational colleges Measurement Selection and Placement Center accurate records of students placed by the Council of Higher Education Law No. 2547 and the principles identified in the framework is done. Related transactions registered by the Department of Student Affairs is done. Vocational school students who are accepted into the program first records of transactions on the dates determined by the Rector and announced, together with the documents required are made. The requested certified copies of originals, or accepted by the university. Military status and criminal record of the candidate on the basis of a written statement is performed. Since enrolling in and / or can not provide the requested documents within the period of enrollment will lose their rights. Contrary to the truth of that document or written statement made ??in the records of even canceled. Students who enroll in vocational schools, 20 of these Regulations According to the article by making the learning process begins to take lessons. | |
| Conditions for Success | The program is available (a total of 120 ECTS) to successfully complete all courses of 4.00 obtained a CGPA of at least 2.0 etmek.v 30 days to do an internship.Learning all who passed the specified plan, level of overall grade point average of at least 2.00 must be removed. Vocational Education and Training Regulation also specified in Bitlis, Eren University students have completed all the work, education, and to him the said regulation shall be deemed completed the diploma will be awarded as specified in Article 33. | |
| Progression Paths (Relationship Type) | Students who graduate from the Call Center program, call center institutions, will have customer service departments and business opportunities in the communication sector. | |
| Legal Basis | - | |
| Validity Period (If Any) | Qualification is continuous | |
| Url | Open Address | |
TR0030004785
- And are equipped with basic knowledge in the field of Call Center.
- Call Center industry in the area has the basic knowledge and equipment.
- Business and law in the area has sufficient knowledge and equipment.
- Knowledge and practices in these areas will carry out.
- Fulfills the duties and responsibilities.
- Call Center in the field of analyzing the information, interpret, evaluate, has the ability toIncrease the quality of presentation and service.
- Customer needs and solves problems of.
- Required by the basic level of ability to use computer software and hardware has.
- Call Center in the field of analyzing the information, interpret, evaluate, has the ability to
- Can respond to customer requests and needs
Midterm Exam 40% Final Exam 60% is assessed. If requested by separate courses may participate in the project evaluation. All reviews, Bitlis Eren University grading procedures are carried out in the framework of Relative Evaluation Guidelines.The program is available (a total of 120 ECTS) to successfully complete all courses of 4.00 obtained a CGPA of at least 2.0 etmek.v 30 days to do an internship.
Associate degree programs conducted in vocational colleges Measurement Selection and Placement Center accurate records of students placed by the Council of Higher Education Law No. 2547 and the principles identified in the framework is done. Related transactions registered by the Department of Student Affairs is done. Vocational school students who are accepted into the program first records of transactions on the dates determined by the Rector and announced, together with the documents required are made. The requested certified copies of originals, or accepted by the university. Military status and criminal record of the candidate on the basis of a written statement is performed. Since enrolling in and / or can not provide the requested documents within the period of enrollment will lose their rights. Contrary to the truth of that document or written statement made ??in the records of even canceled. Students who enroll in vocational schools, 20 of these Regulations According to the article by making the learning process begins to take lessons.
Students who graduate from the Call Center program, call center institutions, will have customer service departments and business opportunities in the communication sector.
Qualification is continuous